Cast Members are expected to be familiar enough with the entire park to answer basic guest questions, such as where a particular ride is located. At this stage, the training group consists only of new hires or rehires at that particular park, but Cast Members are not yet separated by job.Īlthough this is a fun day, it is important to pay attention. This usually involves some combination of riding attractions, finding key spots backstage, learning some of the history behind the park, and maybe even a scavenger hunt or trivia game. Regardless, this is the day for new Cast Members to walk around their particular park and get to know it in an in-depth way. Each of the four theme parks calls it something different, such as DAKlimation at Animal Kingdom or Discovery Day at Epcot. The second day of work is typically park orientation. With Cast Zooming, though, the locker rooms are often emptier than they used to be. I never saw the point of that, though, so I always took advantage of the option to trade in a dirty costume for a clean one each day. Then it’s off to the maze-like locker room to locate your locker and, if you like, to put your costumes away.ĭisney offers something called Cast Zooming, which allows Cast Members to check out five costumes at a time and take them home to wash. You can change your mind later, but whatever you choose initially is what you will end up wearing for your first day of training, so it’s important to select the items that make you feel most comfortable. Many costumes have options, such as shorts versus pants or an optional hat.
This is the time for the new Cast Member to get a locker assignment and instructions on checking costumes in and out, as well as a fitting for the new costume. Racks and racks of costumes of every description hang on moving conveyor belts, and Cast Members from every department rush through to avoid being late to work. Each park has its own facility, and each facility is simply massive. The first visit to Wardrobe is frenetic, nerve-wracking and often overwhelming.
But first, new Cast Members need to stop by Wardrobe to receive their costumes. This is an exciting time, because it means finally getting to visit the parks for free! A lot of people immediately make plans to spend the evening in a park with their new friends. I’ve heard that Disney College Program Cast Members go through a shortened four-hour program.Īt the end of Traditions, Cast Members receive their name tags and employee ID cards. It has been streamlined into a single eight-hour day, with many of the previous activities moved to Park Orientation day. In the 1990s, Traditions was a three-day affair that included walking tours of the parks and a great deal of team-building. There are small-group activities, glitzy presentations, and even trivia games for prizes. Although it might sound dry, Traditions is a lot of fun. Traditions covers a lot of ground, reviewing Disney’s illustrious history and giving new Cast Members a thorough understanding of the company today. No matter who you are, where you come from, what role you have, or even how much prior Disney experience you have, you are required to go through Traditions anytime you are rehired. Let's take a look at the steps that are taken to help bed in a new Cast Member, using a "spieling" attraction role as an example (such as as Kilimanjaro Safaris driver.a role that I held myself!). This helps new employees understand the company as a whole and where they fit in, helps to ensure excellence across the organization, and even facilitates later transfers and promotions. The company takes a top-down approach that starts with the big picture and then gradually drills down to the specific tasks that an individual Cast Member will perform. Known the world over for its impressive guest service, Walt Disney World has perfected both the art and the science of Cast Member training.
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